Terms and Conditions
1. Scope of Application of the Terms and Conditions
1.1. These terms and conditions apply to contracts for the rental of holiday apartments for accommodation, as well as all other services and deliveries provided to the guest by Best Butler Apartments.
1.2. Subletting or re-letting the rented holiday apartments, as well as their use for purposes other than residential use, is not permitted.
1.3. The guest's terms and conditions only apply if they have been agreed upon in advance. Deviations from these terms and conditions are only valid if the provider has expressly confirmed them in writing.
2. Accommodation Agreement
2.1. The accommodation agreement is concluded when the provider confirms the guest's booking request by telephone or in writing via mail, email, and/or fax, thereby accepting the booking (acceptance of offer).
2.2. The contracting parties are the provider and the guest. If a third party has made the booking for the guest, that third party is jointly and severally liable to the provider, together with the guest, for all obligations arising from this agreement, provided the provider has received a corresponding declaration from the third party.
2.3. The guest is obligated to check the booking confirmation for accuracy. If the booking confirmation differs in content from the booking request and the guest does not object immediately, the content of the booking confirmation is deemed contractually agreed.
3. Services, Prices, Payment, Offsetting
3.1. The provider is obligated to provide the holiday apartment booked by the guest and to render the agreed-upon services. The holiday apartment meets the standard of an above-average holiday apartment. The provider only guarantees expressly promised features, not the subjective quality of the furnishings (e.g., ventilation).
3.2. The guest is obligated to pay the provider's applicable or agreed-upon prices for the rental of the holiday apartment and any additional services used. This also applies to services and expenses incurred by the provider on behalf of the guest with third parties.
3.3. All prices include the currently applicable statutory value-added tax.
3.4. The guest is obligated to provide truthful information regarding the number of people occupying the holiday apartment. The holiday apartment is available for a maximum of the number of people stated in the booking confirmation according to Section 2 Paragraph 1 of the General Terms and Conditions/Booking Confirmation. Occupancy by a greater number of people requires the prior written consent of the host. In this case, the price for the rental of the holiday apartment will increase to the price generally charged by the provider for the corresponding occupancy. The host is not obligated to accommodate additional persons, even for a fee, but must honor the number of people actually booked as stated in the booking confirmation. If unregistered persons stay overnight in the apartment, the host may cancel the booking and retain the full amount.
3.5. Payment of the agreed price for the rental of the holiday apartment, as well as for any additional services agreed upon with the guest, is due as agreed.
3.6. In cases of urgent suspicion of fraud, prostitution, or acts of violence, the provider may withdraw from the contract and have the apartment cleared. In such cases, no costs will be refunded, and legal action will be taken immediately.
4. General Rights and Obligations, House Rules
4.1. The guest is obligated to treat the holiday apartment and its contents with care. The guest is required to comply with the house rules. Quiet hours are from 11:00 p.m. to 7:00 a.m. During this time, special consideration must be given to the neighbors, including in the building entrances and stairwells. To avoid disturbances, TV and audio equipment must be kept at a low volume.
Parties, events, and celebrations are not permitted anywhere in the house/apartment. If the host discovers that parties, events, or celebrations of any kind are taking place, or that quiet hours are not being observed, a contractual penalty of €1,000.00 net, plus applicable VAT, will be charged.
4.2. For the duration of their stay, the guest is obligated to keep all windows (except those left tilted) and doors closed when leaving the apartment, and to switch off all air conditioning units, lights, and electrical appliances (remove the power card).
4.3. Grilling on the provided grill is permitted on the terrace.
4.4. Pets are only allowed with prior agreement from the landlord.
4.5. Smoking is strictly prohibited in the apartment. In case of violation, the landlord may charge a cleaning fee of up to €80.00 (net). If, due to smoking in the apartment, it is no longer possible to rent it out as a non-smoking accommodation, the guest will bear all further costs for the lost rental income, plus the cost of alternative accommodation for the newly arriving guests. Smoking is only permitted on the terrace. Please dispose of cigarettes in the ashtray.
4.6. Internet use is permitted, provided it does not violate any legal regulations. Criminal offenses (in particular, illegal downloads and website visits) will be reported and prosecuted. The guest is solely liable for any illegal use of the internet.
4.7. The provider has the right to access the holiday apartment at any time, especially in cases of emergency. In the event of a violation of the house rules, the host has the right to access the apartment at any time without prior notice to the guest.
4.8. Our holiday apartments are not designed with children in mind. (There are no child safety sockets; stairs, for example, do not have child safety gates; kitchens, tables, beds, and wardrobes may have sharp edges. You are responsible for ensuring the safety of your children.)
5. Cancellation of the Contract
5.1. If the booking is cancelled up to 10 days before arrival, the full amount will be refunded. After that, 80% of the total amount will be retained.
5.2. Furthermore, the provider is entitled to withdraw from the contract or terminate it extraordinarily for objectively justified reasons, for example, if a) force majeure in accordance with Section 5, Paragraph 5.1, or other circumstances beyond the provider's control make the fulfillment of the contract impossible, b) the holiday apartment was booked under misleading or false pretenses regarding essential facts, e.g., a) the holiday apartment was booked in the person of the guest or with regard to the purpose or with regard to the occupancy or with regard to the accommodation of animals, c) the holiday apartment is used for purposes other than residential use, d) the provider has reasonable grounds to believe that the use of the service endangers the safety or peace of other guests or neighbors or the reputation of the provider in public, without this being attributable to the provider's sphere of control or organization.
5.3. The provider must inform the guest immediately of the exercise of the right of withdrawal or termination. In the event of justified withdrawal or termination by the provider, the guest is not entitled to compensation. There is also no entitlement to a refund of the booking amount. The guest is liable to the provider for all damages attributable to the guest as a result of withdrawal or extraordinary termination.
6. Liability, Limitation of Actions, Damages
6.1. The provider is liable for its obligations under the contract. Liability is limited to intent and gross negligence on the part of the provider, unless and to the extent that the provider is subject to mandatory unlimited liability under applicable law. Should disruptions or defects occur in the provider's services, the provider will endeavor to remedy the disruption or defect upon becoming aware of it or upon receiving immediate notification from the guest. The guest is obligated to contribute what is reasonable to remedy the disruption or defect and to minimize any potential damage.
6.2. Claims by the guest expire within 10 days, unless the provider is liable for intent. Claims by the provider expire within the respective statutory limitation period. A justified cancellation of the holiday apartment rental does not entitle the customer to compensation.
7. Data Protection
7.1. The personal data provided by the guest will be stored electronically by the provider. This data will not be disclosed to third parties unless necessary for the execution of the contract.
8. Arrival and Departure, Late Check-Out
8.1. The holiday apartment is available from 2:00 PM on the day of arrival. Arrival is possible until 11:00 PM, unless a later arrival time is expressly agreed upon with the host in advance.
8.2. On the day of departure, the guest must vacate the holiday apartment by 12:00 PM. In the event of late check-out, the host is entitled to an additional payment from the guest. This amounts to a) €100.00 (net) for check-out by 12:30 PM; b) 100% of the agreed nightly rate for check-out after 1:00 PM; c) Furthermore, the host is entitled to compensation for any further damages incurred as a result of late check-out.